Cancellation policy

Marc Gebauer Lifestyle GmbH, Erkrather Str. 401, 40233 Düsseldorf

(“Entrepreneur”)

As of: April 25, 2021

 

With this cancellation policy we comply with our obligation to provide information in accordance with Section 312d Paragraph 1 BGB in conjunction with Art. 246a Section 1 Paragraph 2 and 3 EGBGB by informing you about the conditions, deadlines and the procedure for revoking sales contracts for goods in our online shop at www.marcgebauer.com inform.

1. Right of withdrawal

• According to Section 312g Para. 1 BGB, consumers generally have a 14-day legal period for distance selling contracts, i.e. also when purchasing goods in online shops Right of withdrawal according to § 355 BGB.

2. No right of withdrawal

• No right of withdrawal for precious metals!
  However, according to § 312g Para. 2 Number 8 BGB then no right of withdrawalif a distance contract involves the delivery of goods whose price on the financial market depends on fluctuations over which the entrepreneur has no influence and which can occur within the withdrawal period. This applies, among other things, to precious metals, products containing precious metals or diamonds and gemstones.
• A right of withdrawal does not apply to sealed goods that are not suitable for return for reasons of health protection or hygiene if they have been sealed after the Delivery was removed.
• Cosmetic products are therefore particularly excluded from the right of withdrawal if they are no longer marketable when the seal is removed.
  
• According to § 312g para. 2 sentence 1 BGB, a consumer is not entitled to a contract concluded outside of business premises or a distance selling contract.Right of withdrawal if goods are manufactured specifically for a customer or tailored to their personal needs.

3. Cancellation period

• The cancellation period is 14 days. To meet the deadline, it is sufficient to send the cancellation in a timely manner. The cancellation period begins with a purchase of consumer goods,

1. which does not fall under letters b to d as soon as the consumer or a third party named by him who is not a carrier has received the goods,
2. where the consumer has ordered several goods as part of a single order and the goods are delivered separately as soon as the consumer or a third party named by him who is not a carrier has received the last goods,
3. where the goods are delivered in several partial shipments or pieces as soon as the consumer or a third party named by the consumer who is not a carrier has received the last partial shipment or the last piece,
4. which is aimed at the regular delivery of goods over a set period of time as soon as the consumer or a third party designated by him who is not a carrier has received the first goods.

4. Declaration of revocation

• The revocation is made by declaration to the entrepreneur. The declaration must clearly state the consumer's decision to withdraw from the contract.
• The revocation does not have to contain any reason. The revocation can be declared in any form (e.g. letter, email, telephone). The consumer can also use the attached model cancellation form, although this is not mandatory.

5. Consequences of a revocation

• The consumer and the entrepreneur are no longer bound by their declarations of intent aimed at concluding the contract if the consumer has revoked his declaration of intent in a timely manner.
• The services received must be returned after 14 days at the latest.

6. Reimbursement of payments

• The entrepreneur must also return any payments made by the consumer for the delivery. This does not apply if the consumer incurred additional costs because he chose a different type of delivery than the cheapest standard delivery offered by the entrepreneur.
• For the repayment, the entrepreneur must use the same payment method that the consumer used for the payment. This does not apply if something else has been expressly agreed and the consumer does not incur any costs as a result.
• The entrepreneur can refuse repayment until he has received the goods back or the consumer has provided proof that he has sent the goods. This does not apply if the entrepreneur has offered to collect the goods. The consumer is not obliged to return the goods received if the entrepreneur has offered to collect the goods.

7. Collection of high-quality goods

• Goods with a value of over 2,000 euros (especially watches) will be picked up by the entrepreneur by a courier. A return by the consumer is excluded.
• Pickup can be carried out Monday to Friday within an agreed time window. The consumer receives a shipping label, which must be attached to the delivered packaging.

8. Return shipping costs

The consumer bears the direct costs of returning the goods. This does not apply to watches with a value of over €2,000.

Returns must be sent to the following address :

Marc Gebauer Lifestyle GmbH

Deutsche Post Branche 520

Market 15, 41363 Jüchen

  

9. Value replacement

• The consumer must pay compensation for any loss in value of the goods if the loss in value is due to handling of the goods that was not necessary to examine the nature, properties and functionality of the goods.
• For vacuum-sealed watches, the vacuum packaging must not be removed. Removing the vacuum packaging results in a loss of value for which the consumer must pay compensation. The same applies to removing a security band.
• Unprotected watches may only be tried on, but not worn. Wearing the watch leads to a loss of value for which the consumer must pay compensation. Please note that if you return even the smallest marks or scratches on watches, you will have to pay compensation. We therefore strongly recommend that the Vacuumization or other seals cannot be removed!!!
  
• Cosmetic products must not be opened to check for intolerance to the ingredients. The consumer has the opportunity to find out about the ingredients on the product packaging.

10. Cancellation form

Cancellation form To:         Marc Gebauer Lifestyle GmbH, Erkrather Str. 401, 40233 Düsseldorf I hereby revoke the contract I have concluded for the following goods: Name:  &n e.g.               & nbsp;                                 ______________________________ Ordered on:                           &nbs p;             &n e.g.              ______________________________ Name of Consumer:            &nbsp ;                ______________________________ Address of Consumer:                       ______________________________ Date:      &n ex. nbsp;                                       ______________________________   ___________________________________________________  Signature of the consumer (only for paper notification)

You can use the following cancellation form, although this is not mandatory.